Refund policy

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<div class="legal-eyebrow">Customer Care</div>

<h1 class="legal-title">Returns & Refunds</h1>

<p class="legal-updated">Last updated: May 8, 2026</p>

<h2>The Misthaus 30-Day Promise</h2>

<p>We want you to love your Misthaus humidifier. If for any reason you don't, you have <strong>30 days from the date of delivery</strong> to return it for a full refund — no complicated hoops, no restocking fees.</p>

<p>To be eligible for a return, your item must be in its original condition with all original packaging, accessories, and components included. Items that show heavy use or are missing parts may not qualify for a full refund.</p>

<h2>How to Start a Return</h2>

<p>Email us at <a href="mailto:support@misthaus.com">support@misthaus.com</a> with your order number and a brief reason for the return. We'll respond within 1–2 business days with a Return Authorization (RA) number and either a prepaid return label or a return shipping address.</p>

<p><strong>Do not ship a return without first receiving an RA number.</strong> Returns sent without authorization may not be processed.</p>

<h2>Return Shipping Costs</h2>

<p>Who covers return shipping depends on why you're returning:</p>

<ul>

<li><strong>Buyer's remorse (changed your mind, ordered by mistake, etc.):</strong> The customer is responsible for return shipping costs.</li>

<li><strong>Defective, damaged, or wrong item received:</strong> Misthaus covers the full cost of return shipping. We'll send a prepaid label.</li>

</ul>

<h2>Refund Processing</h2>

<p>Once we receive your return and confirm the item's condition, refunds are issued to your original payment method within <strong>5–7 business days</strong>. Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account.</p>

<p>You'll receive an email confirmation when your refund has been issued on our end.</p>

<h2>Defective or Damaged on Arrival</h2>

<p>If your Misthaus arrives damaged or doesn't work as expected right out of the box, we'll make it right — immediately and at no cost to you.</p>

<p>Email <a href="mailto:support@misthaus.com">support@misthaus.com</a> within <strong>48 hours of delivery</strong> with photo or video documentation of the damage or defect. We'll offer you the choice of a free replacement or a full refund. Your call.</p>

<h2>Non-Returnable Items</h2>

<p>The following are not eligible for returns or refunds:</p>

<ul>

<li>Items returned without a valid Return Authorization number</li>

<li>Items returned more than 30 days after the delivery date</li>

<li>Items returned in a condition that is not original — heavily used, missing components, or with damaged packaging beyond normal inspection</li>

</ul>

<h2>Exchanges</h2>

<p>We don't process direct exchanges. If you'd like a different item, return your original order for a refund using the process above, then place a new order at your convenience. This ensures the fastest turnaround for you.</p>

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