SHIPPING POLICY
Last updated: May 9, 2026
We keep this simple: free shipping, real tracking, real humans if anything
goes sideways.
WHERE WE SHIP
Misthaus currently ships to the United States only — all 50 states, plus DC,
Puerto Rico, and most APO/FPO addresses. We do not ship internationally at
this time. If you're outside the US, join the waitlist on our contact page
and we'll email when we open new regions.
SHIPPING COST
Free standard shipping on every US order. No minimum, no threshold, no
"upgrade to qualify." If your cart shows a shipping fee at checkout, email
us — that's a glitch and we'll fix it.
PROCESSING TIME
Orders are processed and handed to the carrier within 1–3 business days of
placement. Orders placed Friday after 2:00 PM MT, Saturday, or Sunday begin
processing the following Monday. Holiday weekends may add 1 business day.
TRANSIT TIME
US Domestic: 8–14 business days from shipment via CJPacket tracked delivery.
We're transparent about this: Misthaus ships from a fulfillment partner that
handles careful packaging for the glass terrarium base and electronics. The
trade-off is a delivery window slightly longer than next-day Amazon. For
most customers, the order arrives in 9–11 business days.
Total time from order to doorstep: typically 10–17 business days
(processing + transit).
TRACKING
You'll receive a tracking number by email within 24 hours of your order
shipping. Tracking updates may take 2–4 days to appear in the carrier system
after shipment — this is normal and does not mean your package is lost.
You can track your order at any time using the link in your shipping
confirmation email.
LOST OR STOLEN PACKAGES
Once a package is in the carrier's possession, the carrier is responsible
for safe delivery. If your tracking shows "delivered" but you haven't
received the package:
1. Check with neighbors and any building management
2. Wait 24 hours — packages occasionally show "delivered" before the
actual drop
3. If still missing, file a claim with the carrier directly
4. Email support@misthaus.com — we will help facilitate the claim
If a verifiably lost package never reached you, we will reship at no cost
once the carrier claim is approved.
Stolen packages confirmed delivered must be reported to the carrier and
your local police within 7 days of the delivery date for us to assist with
a replacement.
ADDRESS CHANGES
We can only modify your shipping address if you email support@misthaus.com
within 60 minutes of placing your order. After that window, the order is
locked into our fulfillment queue and address changes are not possible.
Please double-check your shipping address before checkout. Orders shipped
to incorrect addresses provided by the buyer are not eligible for refund or
replacement.
PACKAGE DAMAGE ON ARRIVAL
If your Misthaus arrives damaged — broken glass, cracked housing, water
leak, anything — email support@misthaus.com within 48 hours of delivery
with photos. We will send a free replacement, no return required for the
damaged unit.
RETURNS
If you want to return an undamaged Misthaus, see our 30-day return policy
on the Refund Policy page. The short version: return it within 30 days for
a full refund.
CONTACT
Questions, problems, or just want a status update?
Email: support@misthaus.com
Average reply: 4 business hours, Monday through Friday.